Shipping & Returns

Return & Exchange Policy

Esthete Beard Co. is committed to high quality and customer satisfaction. We will do our best to provide a great customer experience, and to match you with products that will enhance your lifestyle.

 

Requirements & Restrictions for returns, exchanges, refunds:

 

  • All return or exchange requests must be made via email or phone within 30 days from the day which the order is delivered.

  • Approved returns, exchanges, and refunds on unused or defective items must be returned in the same condition they were received, and in the original packaging with receipt/packing slip.

  • Customer is responsible for ALL shipping fees on returns or exchanges unless the error was made by Esthete Beard Co.’s fulfillment Team.

  • Products purchased as a set must be returned in their entirety.

  • Items must be returned or exchanged at the original point of sale (Online, Barber Shop, Events, Farmers Market, etc.). Please refer to each individual Vendor’s return policies for details.

  • We understand that scent is very subjective. Please be sure to read the scent profile and ingredient list prior to making a purchase. A one-time exchange may be approved but shipping would be covered by the customer.

  • We do not accept returns sample sized products, sale items, or gift cards.

  • Returns on clothing items or accessories will only be approved if unworn and with original tags.

  • Exchange or refund will be issued once the returned item(s) is received by Esthete Beard Co.

 

Approved returns will be refunded to the original form of payment. Please allow 7-10 days from the point we receive your returned item to process your exchange or refund.

 

Cancellation Policy: Cancellations are not possible from the website. In order to cancel an order, please contact Customer Support via phone or email. Orders cancelled after shipment will be handled as a return.

 

Please contact Customer Support at support@esthetebeard.com or (813) 613-3097 for any questions regarding returns, exchanges, refunds, or cancellations.

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